SHIPPING & DELIVERY
Orders are processed pending item availability and credit card verification. We will contact you via email if there are any issues with your order. Orders are typically shipped within 7-10 business days. To inquire about faster delivery, please email info@traceenichols.com and we will do our best to accommodate your request.
Orders are shipped via insured FedEx service and must be signed for upon delivery. We are unable to ship orders to PO Boxes/APO/FPO addresses.
In the event of a production delay, we will promptly notify you with an updated timeframe. Tracee Nichols cannot be held accountable for unanticipated delays in production or shipping.
All International orders are subject to customs fees and taxes, which are the sole responsibility of the recipient.
RETURN POLICY
We custom make every piece purchased. For this reason, all sales are FINAL. We are unable to accept returns or offer exchanges. Please note the measurements and scale of all products before purchasing. We are here to help and you can contact us at info@traceenichols.com or (877) 764-4567 to discuss any questions about your purchase.
In the event of a manufacturing defect, please email us at info@traceenichols.com within 48 hours of receiving your purchase and someone will get back to you within 24 hours.
REPAIRS
For all repair inquiries, please email info@traceenichols.com Please include your name, description of the repair required, a photo of the damage, and your invoice.
If we are able to repair your piece, we will issue you an RA number and shipping instructions. Repairs take 4-6 weeks typically to complete depending on the nature of the repair.
We will return your repaired item back to you as soon as it is ready and will notify you with an email and tracking number as soon as it ships.
All repairs are subject to shipping charges. We reserve the right to deny unreasonable repairs, returns, and exchanges.